Shipping Policy for Macsumsuk Products

Macsumsuk customers who purchased Macsumsuk products from other

than this website, please contact the place of purchase for your

inquiries. 

Damage: In case of damages, Please make damage claims directly to the carrier for merchandise shipped by a common carrier.  Shipping Method: We ship FedEx 4-7 business days within the USA or USPS. Other countries if we ship to, we usually ship by Priority Mail or Express Mail Services (EMS). At times and to certain destinations, we may ship by UPS . We also use FedEx 3 to 7 business days in certain cases and within certain countries like when shipping from the USA warehouse. We also may use regular First Class airmail when shipping small parts. For certain countries you may email us your request of shipping carrier (EMS or UPS for example) and we will notify you if there would be any additional fee (usually there is no additional cost to most countries. Shipping Tracking: We will email you an online shipping tracking as soon as possible after we ship. We will also update your account with the tracking information as soon as possible. We may have some delay in updating your account with the shipping tracking. Please, note that it may take up to 24-48 hours for the online tracking to be updated by the courier. Shipping Fee: If we are going to invoice you or add a shipping fee, it would be added on checkout. Shipping on large size incubators may have a delay and shipping maybe only by sea. Shipping: We do our best to process your order and ship within 3 to 7 days. Once we ship, we will email you an online tracking. However, due to increase demands, at time orders maybe delayed. We would notify you as soon as possible of any anticipated delays. Out of Stock, manufacturing and released date and Sold out: We try to daily to update our stock data and add new ones. However, sometime an item you ordered is actually sold out already. If this occur to you, we will notify you as soon as possible and if we already processed your payment, we will refund you 100% the amount. Please, accept our sincerest apology for any inconvenient that may have caused you. Returned Products are assessed a Shipping Fee: If you fail to receive your order or refuse to receive it after it is shipped, then you agree to pay all our shipping fees even if we shipped you “free” or at a discount shipping rates. We may specify that the shipping of a specific macsumsuk products is for free or at a discount to the customer. However, returned orders will forfeit any free shipping and must compensate us for the paid shipping cost. Shipping Fee is not actual: We may calculate our shipping and handling fee (for orders that are not covered by the free shipping fee that is usually stated under the product description.) as an approximate. If you after ordering parts find the shipping is higher than you would anticipate, you can email us to cancel the order. We try to save our customers in every way possible so we all can enjoy the Macsumsuk products.