Affiliates’ General Agreement Who Joined via this Website

We provide the Macsumsuk rocks, powder, ceramic and related products and

services to our customers subject to the following General Agreement.

If you visit or shop with us, you must accept the following conditions.

Warranty: Warranty bears cost and certain business agreements which may

differ based on where a customer purchase the rcom incubator, brooder and

parts. Therefore, warranty is covered on rcom that are purchased directly from

this website. If you purchased your rcom products from a retail outlet or

another website, then your warranty is handled directly by them and based on

their specified terms and conditions.

Macsumsuk electrical related products, such as the heated mat, carries a 1-year

warranty based on malfunctioning under normal condition. Damage result

from abuse of the macsumsuk related are not covered by the warranty. You

pay the shipping of the macsumsuk related to us and we will repair or replace

(as we decide suitable) and ship your incubator back to you at our expense, if

the needed repair is under the warranty. Otherwise, The customer should pay

for any damages to the macsumsuk related that is caused by abuse. Outside

the warranty period, the repair and shipping coast is payable by the customer.

Please, note that the macsumsuk related are made under strict quality in

material and workmanship. The warranty covers our customers that purchase

from this website limited to macsumsuk electrical products such as the heated

mat, and limited to the original owner without transferring of the warranty.

For items that are purchased from another website or an outlet, we maybe

able to assist with the warranty in case the original seller is no longer

available, but limited to 1-year from purchase date and all shipping cost is the

buyers’ responsibility.

Therefore, please contact the original place you purchased the macsumsuk

products for any warranty issues or services. Dealers and affiliates may offer

different warranty features or  length of time and they bear most of their

agreed upon warranty costs with their customers. Therefore, all warranty

registration, customer support and inquiries are handled by websites or

outlets where the customer originally purchase from the macsumsuk

products.

Warranty and Repair Arrangement: macsumsuk electrically operated products

are manufactured with multiple safety features. Therefore, if repair is needed,

it maybe easily repaired or replaced by the customer without a need to ship

back to us which save on shipping cost and delay cost. Therefore, first step

when a warranty is required, please, contact us with a detail of the problem.

We will instruct you with your options or any additional information that

maybe needed. If you can perform the needed repair, we would email you the

instruction or a video on how to perform the repair if you choose to do it or

we find it appropriate.

Macsumsuk Warranty Registration: For customers who purchase macsumsuk

electrically operated products directly from our website, there is no need to

register or mail in any warranty cards since you already enrolled and

registered. However, purchases made from any other website or outlet, please

follow their warranty requirement and registration.

Exceptions: Some items maybe subject to an additional return policy as noted

on the particular item.

Return: Customer who purchased macsumsuk electrically operated products

must contact us within 14-days from purchase -except as noted bellow- to get

Return Authorization Number. All return are subject to our refund policy as

bellow.

Refund: As soon as we receive the returned macsumsuk electrically operated

products, we will refund you 70% the actual product price minus the

Shipping and handling charges and the customer pays for the return mailing

and packaging charges. Although we may offer our macsumsuk electrically

operated products under “Free or Discounted Shipping,” that does not mean

in case of requested a refund we will not charge you at least the shipping cost

that we paid. Please, note the shipping and handling is not refundable unless

an error on our behalf such as shipping the wrong merchandise. While we

believe strongly in customer satisfaction, we realize that a return carry cost on

our customers such as the shipping, handling, the cost to return the item to us

and the time involved. Therefore, please if you are not sure of any of our

macsumsuk products to be what you are looking for, then email us before you

purchase and we would be glad to assist you.

Refusal of sales and services: We reserve the right to refuse a customer’s

purchase of any product we offer at our own discretion. We also reserve the

right to refuse all future sales and warranty with any customer whom we

determine causing abuse of our products or making a false manufacturing

damage claims.

Confidentiality: We treat customers personal information such as email, credit

cards info, address, etc. in a very strict and secure manner so no negative

consequences would result to the customer due to negligence or intentional.

Minimum age limit: You must be at least 18 years of age.

Accountability: Honor your commitment to trading, buying and selling.

Maintain current account information.

Do not misrepresent yourself.

Spamming: Absolutely no spamming are allowed. You must agree to pay all

cost and damages that may result from you spamming us.

Dealers, Affiliates and their customer’s Vat or Custom Fee: Any custom or Vat

fees are the responsibility and handled by the customer, affiliate or dealer

whom we ship the products. We do not deal with Vat or Custom fees.

Damage: In case of damages, Please make damage claims directly to the

carrier for merchandise shipped by a common carrier. 

Accuracy: All information in this site is provided to our best ability. However,

in case of error Customer, affiliates and dealers shall indemnify and hold us

harmless, against any and all claims, demands, actions, suits, losses,

liabilities, damages, costs, and expenses, including without limitation

reasonable attorneys' fees, costs and expenses relating to your use of our

products and services.

Price: Due to the dynamic nature of the market and our products, shipping fee

and services, prices are subject to change without prior notice.

Shipping: We do our best to process your order and ship within 3 to 7 days.

Once we ship, we will email you an online tracking. However, due to

demands, at time orders maybe delayed. We would notify you as soon as

possible of any anticipated delays.

Out of Stock and Sold out: We try to daily to update our stock data and add

new ones. However, sometime an item you ordered is actually sold out

already. If this occur to you, we will notify you as soon as possible and if we

already processed your payment, we will refund you 100% the amount. Please,

accept our sincerest apology for any inconvenient that may have caused you.

Dispute: In case of dispute, we will take every measure possible to protect the

integrity of our sealers, affiliates and customers and to ensure the appropriate

governing laws are obeyed by all parties. This includes termination of our

services to any law-breaching parties.

We provide our products and services to our customers subject to the

following general privacy policy. If you visit or shop with us, you must accept

these conditions:

Privacy Standards: We enforce the highest standard to protect your privacy

while shopping with us.

Security Measures: All your sensitive private information, including

password, bank/ credit card details etc. is transmitted over the Internet via at

least 2048 bit SSL encryption.

Information Transmission: No sensitive information will ever be sent via

email. This ensures that no data can be intercepted on the way to and from

our server.

Private Information: All your sensitive private information, including

password, bank / credit card details etc. is stored under industrial strength

Triple-DES encryption. This ensures no body can hack in to the database and

use that information.

Password: Your password will not be revealed even if you forgot and

requested the login information be sent via email. We will send you a

temporary one instead. Your bank / credit card details will not be revealed to

even yourself though you can update the information on your account.

Sensitive Payment Data: We do not have access to your payment information.

It is by the third party secured and reputable processing company. Your order

information is transmitted over an SSL protected connection to our server.

Commercial Laws: Every dealer and affiliate is required to follow strict

commercial laws in handling the information.

Privacy Laws: All relevant privacy laws are strictly followed. In particular,

none of your personal data will ever be used outside the scope of the

commercial operation of our business.

No promotional emails will ever be sent to you unless you opted for it. You

can opt out at any time by updating your account information.

Accountability: Any customer or visitor of our website agree and require to

honor his/ and or her commitment to the agreed purchases and payment

fulfillment. Any customer or visitor of the website or contacting us by email,

fax, phone or mail to use accurate information.

Copyright and Trademarks: Visitors, web surfers and customers of our

website are bound to accept our copyright, trademarks and registrations

without limitations. No company, entity, website or individual is permitted to

use any part of this website images, materials, codes, testimonials, product

descriptions or reviews for the purpose of gaining from advertisement or

marketing for any of our products or using our products’ information or

materials to market to other companies or for search engines to place

advertisements on another website without a written and legally notarized

permission from our company. Violation of our copyright is liable to

compensate us for all actual and potential damages, losses, and violations. All

Rights Reserved